draften help
New to draften? Sign in, create an assistant with the wizard and let it write practice drafts — the whole path is right below, under Getting started.
Search for what you need — try "draft", "signature" or "why is there no reply".
Getting started
What draften does and never does
The assistant watches one mailbox and writes draft replies. It never sends, never deletes, never decides for you.
Signing in
Your e-mail first, then a Microsoft or Google account or a password. And what to do when you forget it.
A new assistant, step by step
The wizard takes you from choosing the mailbox to launch and learns from your mail how you reply.
Trial mode and going live
A new assistant writes in trial mode. What to check before going live and how to switch.
Day to day
Finding your way around
The side menu, switching between assistants and organisations, and what the assistant's state at the top means.
Overview
How many drafts were used, what the models cost, what arrived and when the assistant last checked the mail.
Drafts
What the assistant wrote, what state it is in, and how to go through a draft before you send it from your mail.
Revising a draft by instruction
Say what is wrong and the assistant rewrites the draft — in draften, or right in your mail with @name.
When you edit, delete or replace a draft
draften follows what became of a draft and learns from it. What exactly it notices and how long it waits.
What arrived in the mailbox and why the assistant decided as it did. A message can be processed again or saved to the trial set.
Why some mail gets no draft
Automatic mail, a message outside the remit, a limit reached. Every message in Mail carries its reason.
The assistant learns
Learning: lessons and fact corrections
What the assistant drew from your edits waits for approval. Without it nothing reaches the replies.
Instructions
Knowledge, Filter, Style and Routing — the four texts the assistant gets with every reply. Versions and going back.
Trial set
Saved messages to try a change on without touching the mailbox, comparing the draft before and after.
Rewriting the instructions from mail
When the mailbox's work has moved on, draften writes the instructions again from your mail. Nothing changes until you apply them.
Knowledge
Knowledge sources
A help site, documents, links and facts you write down. What is not here, the assistant does not know.
The mailbox archive
The assistant may look up how you handled the same question before. Why that comes second and how old a fact it takes.
Connecting a CRM and other systems
The assistant reads from your CRM what it needs about the people in the thread. It only reads, never writes.
Attachments
Files the assistant may attach to a reply, and the sentence that tells it when.
Assistant settings
Basics: name, language, signature
What the assistant is for, its name, the language it replies in and its signature. And how to pause it.
Behaviour and limits
How many drafts a day, how much it may spend, how often it checks mail and whom it may copy.
Models and prices
Which model sorts, writes and learns, what one draft costs and how to save without losing quality.
Mailbox and access
For the mailbox owner: other addresses, mail access, several assistants on one mailbox and who may see it.
Activity and Change history
What the assistant did (mail checks, requests, errors) and who changed what in it.
When something is off
No drafts at all
What to check, in order: a paused assistant, trial mode, a disconnected mailbox, a cap, Activity.
The draft was not created
A check refused the draft over the signature, a link or a recipient. Why that is good and what to change.
The draft is wrong or invents things
Where the content comes from and what to change — knowledge, instructions, lessons — so it does not repeat.