You read every draft before sending it — and when it is wrong, you fix it. But when the same mistake keeps coming, it is better to fix the cause. Find your case.
The assistant claims something untrue
It gives a wrong price, deadline or procedure.
- First check the knowledge sources: is the information there, and is it right? When the price list has an old price, the assistant copies it. Fix the source — see Knowledge sources.
- When the information is missing from the sources, add it as a note (a short fact). Or approve the fact correction the assistant proposes in Learning.
- When it could find the information only in old mail, it may reach for an outdated reply. Shorten the age of facts in the mailbox archive.
The assistant invents things
It states facts that are nowhere. Most often because a source is missing — without one it answers only from what it reads in the message and the mail. Add a source, and in the Knowledge instruction tell it not to make up figures it cannot find in the sources, but to say you will confirm them.
It writes differently than you want
Tone, length, greeting, signature, the structure of the reply. That is the Style instruction. Change it — see Instructions. When you fix the same thing in drafts again and again, the assistant proposes a lesson by itself; approve it in Learning.
It answers mail it should not
Or skips mail it should answer. That is the Filter instruction. See also Why some mail gets no draft.
It handles what it should hand over
Or hands over what it could manage. That is the Routing instruction: when to answer alone, when to answer and hand over to a colleague, and when not to reply.
Just this one draft
When the mistake is a one-off, have the draft revised by instruction: say what is wrong and the assistant rewrites it — in draften, or right in your mail with @name. See Revising a draft by instruction.
Before a change goes live
Try a change of the instructions on the trial set: you see how the assistant would answer the saved messages before and after it.
Still not right
When the mailbox's work has changed a lot, have the wizard write the instructions again from your mail — see Rewriting the instructions from mail.