Organisation → Outgoing mail sets where draften sends e-mail to the people of the organisation from: invitations for new members, links to set a password, notices that an assistant went live or that a mailbox connected a system of its own.
Nothing else is sent from here. Replies to customers stay drafts, and a person always sends them from their own mail.
Two options
SMTP server — your mail server: the server address, port, encryption (STARTTLS, TLS or none), user and password.
Brevo (API) — an e-mail sending service. The API key is in Brevo → Settings → SMTP & API → API keys; the sender must be verified in Brevo (Senders & IP).
For both you fill in the sender — the address and name the invitations come from. The password or API key is stored encrypted and never shown again; when editing later, leave the field empty to keep it.
The installation's default sender
When an organisation has no sender of its own, the installation default is used (set by the draften operator). The card says so; set your own with Set our own. The organisation's own sender always takes precedence.
Checking
Send a test message sends a test e-mail to your address. When sending fails, you see why. The sender also shows when it was last used.
Without a sender
Without a sender of the organisation or the installation no invitations go out. A member is added, but not told:
- in an organisation that signs in with Microsoft or Google, they sign in with the organisation's account — you just have to tell them yourself;
- in an organisation that signs in with passwords, they have no way to set one — nobody new can sign in.